Terms & Conditions

Welcome to Multipom's Terms and Conditions.  Please read through them before placing your order.  By using this website and/or placing an order you agree to be bound by the Terms and Conditions set out below.  If you have any queries relating to these please email us at mail@multipom.com.

Returns Policy, Exchanges:

Requests for EXCHANGES must be made within three days of receipt. Goods must be returned within seven days, UNOPENED, with the seal in place and with original packaging. Customers are responsible for return postage on exchanges and are responsible for the goods until it reaches us - insured, trackable return mail is suggested. 

Returns Policy, Faulty or Damaged Goods:

We carefully pack and check our orders thoroughly before dispatch, however on occasions damage can occur in transit. If a parcel arrives in a damaged condition please notify us within three days of receipt. Damaged goods must be returned within seven days of receipt. Refunds are ONLY given on goods that are FAULTY and returned to us in an unused, unopened condition and with the seal in place.

Data Protection:

You will supply us with information when making a purchase from this website. As some of this information is Personal Data, it is subject to the Data Protection Act 1998. We will only use this information to fulfill your order and on occasions to send you marketing material about future Multipom products. The privacy of all our customers is extremely important to us and we assure you that no personal information is sold, traded or given to any other company.


The use of this website and any contract entered into with Multipom by means of placing an order will be subject to the laws of England and the jurisdiction of the Courts of England. These conditions do not affect the statutory rights of the customer.


Every care is taken to ensure that all descriptions on the website are correct. We try to show the colours of our products as accurately as possible, however we cannot guarantee that the goods will look the same due to product availability and the nature of the digital images shown on different browsers and computer monitors.


The content of these kits are not suitable for young children as they may include a sharp needle and require the use of scissors (not supplied). If a child is making pompoms with our kits we recommend that they do so under direct supervision of an adult. In addition, pompoms could pose a choking hazard to babies, children and animals.


Your order represents an offer to us to purchase with Multipom. We will send you an email to confirm receipt and details of your order which is accepted by us.


All the material on this website is the property of Multipom. This material includes, but is not limited to the design, layout, appearance, photographs and graphics. The Multipom logo is the registered trademark. Reproduction is prohibited unless written consent is given by Multipom. The website and its contents is copyright of Multipom - All rights reserved.